Job2
We are hiring
Desktop support Technician Job
Desktop support Technician Job
Job Title: Desktop support Technician Job
Category: Permanent
Country: Kingdom of Saudi Arabia
Applications Accepted By Email: info@advanceco.com.sa
Subject Line: Desktop support Technician
ROLE AND RESPONSIBILITIES:
- Equip workstations with computers and necessary peripherals. -Scan computers (storage disk, mouse, keyboards, etc.).
- Installing and configuring the appropriate programs and functions according to the specifications.
- Install and configure hardware and software components to ensure ease of use.
- Troubleshoot hardware and software problems.
- Repair or replace damaged devices.
- Full system upgrade to enable compatible software on all computers.
- Install and upgrade antivirus software to ensure user-level security.
- Conducting tests and evaluations for new software and hardware.
- Support for users and to report bugs.
- Technical Documentation Department.
- Provide technical support either by phone, remote access, or site visits as needed.
- Respond to IT requests, maintain hardware, software, network, etc.
- Set up workstations with necessary computers and peripherals (printers, scanners, video conferencing equipment, etc.).
- Providing direction and guidance to users on how to operate new software and computers.
- Organizing and scheduling promotions and maintenance without hindering others from completing their work.
- Perform troubleshooting to diagnose and resolve problems.
- Maintain records of repairs and maintenance schedule.
- Identify shortages in computers or network and make requests.
- Maintenance, reformatting or updating of personal computers and all their accessories.
- Connecting computers to Active Directory and preparing reports.
- Performing the installation of the system through the WDS.
- Examine the computer network and connect it to peripheral devices.
- Checking the wireless transmitter receivers.
PREFERRED SKILLS & Education:
- Cisco Certified Network Associate – Networks (CCNA)
- Diploma in computer Hardware or equivalent Note:
- Local with transferable Iqama
Work Visa is available for Pakistan only
Job1
We are hiring
ICT Pre-Sales Engineer
ICT Pre-Sales Engineer
Location: Riyadh- Saudi Arabia
Joining: Immediately
Work: deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager, Proactively scope the technical solution required to address customer requirements, assesse customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and the company. Secure input from all necessary solution stakeholders within the customer firm. Adapt solutions, as necessary, to ensure appropriate support. Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. Secure from customer technical staff commitments needed to ensure a deal’s “technical close.” Meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
CANDIDATE PROFILE:
- Master’s degree or Bachelor’s Degree in computer science, telecommunications or related field
- Min.3 years of relevant experience working within a technical presales position.
- Technical background and understanding of the ICT infrastructure technologies with the focus on IT systems, Data center, Low current systems.
- Customer relationship sustaining skills, problem resolution problem solving ability
- Results-oriented personality
- Strong presentation and analytical skills.
Infrastructure Deployment Services
Services
Infrastructure Deployment Services
Advanced Company provides a wide range of services specializing in FTTH (Fiber to the Home) for both ISP and OSP deployment.
— Advanced Company
1. Site Survey and Planning:
- Feasibility Studies: Assessing site locations for potential deployment of network infrastructure.
- Network Design: Creating detailed designs for ISP and OSP networks, including fiber optic, copper, and wireless solutions.
- Regulatory Compliance: Ensuring designs meet local, state, and federal regulations and guidelines.
2. Network Construction and Installation:
- OSP Construction: Building outside plant facilities, including the installation of fiber optic cables, copper wiring, and supporting infrastructure (like poles, cabinets, and conduits).
- ISP Installation: Setting up indoor facilities, such as data centers, equipment rooms, and wiring for network systems.
- Civil Works: Engaging in groundwork and civil engineering for trenching, boring, and installing conduits and ducts.
3. Fiber Optic Installation:
- Aerial and Underground Fiber Deployments: Installing fiber optic cables either overhead (on utility poles) or underground.
- Splicing and Termination: Performing fiber splicing, terminations, and testing of fiber networks to ensure quality and performance.
- Testing and Certification: Using specialized tools to test fiber optic networks for loss, continuity, and performance metrics.
4. Network Equipment Installation:
- Router and Switch Configuration: Installing and configuring routers, switches, and other network equipment essential for ISP services.
- Backhaul Solutions: Setting up backhaul connections between various nodes and network aggregators.
5. Integration and Configuration:
- Network Integration Services: Integrating various components of the network to work together seamlessly.
- System Configuration: Configuring software and hardware to optimize network performance.
6. Project Management:
- End-to-End Project Management: Overseeing the deployment process from planning and design to implementation and testing.
- Stakeholder Communication: Keeping all stakeholders informed and engaged throughout the deployment process.
7. Quality Assurance and Testing:
- Performance Testing: Conducting tests to ensure networks meet performance specifications and operational criteria.
- Quality Control: Ongoing checks to ensure compliance with safety and quality standards throughout deployment.
8. Documentation:
- As-Built Documentation: Providing detailed records of the deployed infrastructure including maps, configurations, and equipment lists.
- Network Design Documentation: Documenting the complete network design for future reference and maintenance.
9. Maintenance and Support:
- Ongoing Support and Maintenance: Offering post-deployment support services, including troubleshooting, repairs, and upgrades.
- Monitoring Services: Continuous monitoring of network performance and health to prevent downtime.
10. Training and Education:
- Client Training: Providing training to client personnel on the new infrastructure and network management tools.
- Knowledge Transfer: Ensuring that clients have the knowledge needed to manage and maintain their networks effectively.
Managed Services
Services
Managed Services
At Advanced Company, our Managed Services are designed to ensure the seamless continuity of your business operations.
— Advanced Company
1. Proactive Remote Management:
- Our team employs advanced monitoring tools to oversee your infrastructure and end-user systems, identifying and addressing potential issues before they escalate into significant problems.
- We provide 24/7 monitoring to ensure uninterrupted service and immediate response to any incidents that may arise.
2. Skilled ICT Experts:
- Our dedicated team of ICT professionals is equipped with deep industry knowledge and expertise in managing a wide range of IT environments.
- We stay up-to-date with the latest trends and technologies to deliver the most effective solutions tailored to your specific needs.
3. Service Level Agreements (SLAs):
- We establish clear SLAs to set expectations regarding response times, service availability, and support levels, providing you with peace of mind.
- Our commitment to meeting and exceeding SLA standards ensures that you receive reliable and timely service.
4. Flexible Subscription Model:
- Our Managed Services are offered under a flexible subscription model, allowing you to choose the level of support that best fits your business requirements and budget.
- This model provides predictable costs and minimizes the need for capital expenditures, making it easier for you to manage your IT expenses.
5. Focus on Business Continuity:
- By outsourcing your daily operations to our skilled team, you can ensure that your business remains operational without disruption.
- We implement best practices and robust contingency plans to safeguard your systems and data, helping to mitigate risks and enhance resilience.
Recently completed projects
Below is a list of some of the managed services projects handled by Advanced Company:
1- MOE Managed desktop support project (Kingdom wise)
2- STC FTTH Installation and repair project (Jeddah & South region)
3- STC FTTH OSP Project (South region)
4- STC wireless and microwave managed services (South region)
5- Mobily wireless and microwave managed services (South region)
7- Mobily E&M managed services (South region)
8- STC LDN E&M managed services (South and East region).
9- Dawiyat E&M managed services (South and East region).
10-Mobily OSP FTTH managed services
Professional Services
Services
Professional Services
Our Professional Services are dedicated to minimizing uncertainty in your ICT projects while ensuring timely, accurate, and cost-effective execution.
— Advanced Company
1. Project Planning and Management
- Our experienced project managers work closely with your team to develop a comprehensive project plan, defining clear milestones, timelines, and deliverables.
- We utilize industry best practices in project management to monitor progress, mitigate risks, and ensure that projects remain on track and within budget.
2. Implementation Services:
- We offer end-to-end implementation support, from initial consultation and system design to deployment and configuration of vendor products.
- Our team is well-versed in integrating various technologies within existing infrastructures, ensuring seamless functionality and minimal disruption to your operations.
3. Vendor Product Expertise:
- Advanced Company partners with leading technology vendors to offer a wide range of products and solutions.
- Our certified professionals have in-depth knowledge and training on these products, allowing them to deliver expert installation and support that meet your specific needs.
4. Maintenance and Support:
- We provide ongoing maintenance services to ensure optimal performance and reliability of the deployed solutions.
- Our support includes regular updates, troubleshooting, and necessary upgrades, helping to extend the life cycle of your technology investments.
5. Quality Assurance and Testing:
- We conduct rigorous testing and quality assurance processes throughout the project lifecycle to validate that the delivered solutions meet all functional and performance specifications.
- Our commitment to quality helps prevent issues down the line, ensuring that your systems operate flawlessly from day one.
6. Cost-Effective Solutions:
- By leveraging our expertise and vendor partnerships, we help you optimize resource allocation and reduce project costs without compromising quality.
- Our approach is designed to provide a high return on investment (ROI) through efficient project execution and utilization of the latest technologies.
7. Training and Knowledge Transfer:
- We offer training programs for your staff to ensure they are proficient in using the new systems and technologies.
- Our focus on knowledge transfer empowers your team to effectively manage and operate the integrated solutions, enhancing self-sufficiency.
8. Scalability and Future-Proofing:
- We design solutions that are not only tailored to your current needs but also scalable to accommodate future growth and changes in technology.
- Our foresight in planning helps you adapt to evolving market demands without the need for substantial reinvestment.
Our Professional Services encapsulate a holistic approach to managing your ICT projects with precision and expertise. By choosing us as your partner in implementation and support, you can confidently navigate your projects from inception to completion, knowing that you have the right team behind you to achieve success.
VSAT and Connectivity Services
Services
VSAT and Connectivity Services
Our VSAT technology provides satellite communication services tailored to even the most isolated regions of the country.
— Advanced Company
1. Robust VSAT Technology
- We leverage multiple technologies, including TDMA (Time Division Multiple Access) and SCPC (Single Channel Per Carrier), on the Ku band to deliver versatile communication solutions.
- Our extensive network of hubs across the kingdom ensures an efficient and reliable service footprint.
2. Nationwide Presence
With strong partnerships with franchisees and a dedicated 24/7 helpdesk team, we can guarantee quick installations and effective after-sales service. This local presence enhances our ability to respond promptly to client needs.
3. Disaster Mitigation Services:
Our VSAT solutions are designed to provide uninterrupted service, even in the face of disasters. Our mitigation strategies ensure that your communication lines remain open when it matters most.
4. Comprehensive Technology Integration:
Advanced Company has absorbed various VSAT technologies from leading Original Equipment Manufacturers (OEMs) globally. This versatile approach allows us to deliver optimal and tailored solutions in the Ku band, catering to specific customer requirements.
5. Expanding Connectivity:
We are proud to extend connectivity to previously unreachable territories, ensuring that no location is left behind in the evolution of digital communication.
1. Broadband Connectivity:
Our VSAT solutions support comprehensive broadband connectivity (data, voice, and video) for bandwidth-intensive applications, making them ideal for businesses that require seamless communication.
2. Portable Solutions for Disaster Management:
We provide portable VSAT solutions designed specifically for disaster management, ensuring rapid deployment in critical situations.
3. Mobile Vehicle Connectivity:
Our terrestrial mobile vehicle solutions utilize the latest VSAT technology, enabling consistent communication even on the move.
4. Onshore/Offshore Connectivity:
We offer bespoke connectivity solutions for vessels, rigs, and offshore platforms, ensuring reliable communication regardless of location.
As an Internet Service Provider (ISP), Advanced Company can provide broadband internet connectivity via VSATs throughout Saudi Arabia, addressing the connectivity needs of businesses and organizations in any region.
Advanced Company is dedicated to empowering businesses and government enterprises with reliable, high-performance VSAT and satellite communication solutions. Our commitment to service excellence, robust technology, and customer-centric approaches positions us as a trusted partner in expanding connectivity across Saudi Arabia. Experience the difference with Advanced Company and join us in bridging the digital divide in rural and remote areas.
1. Project One
With strong partnerships with franchisees and a dedicated 24/7 helpdesk team, we can guarantee quick installations and effective after-sales service. This local presence enhances our ability to respond promptly to client needs.
2. Project two
With strong partnerships with franchisees and a dedicated 24/7 helpdesk team, we can guarantee quick installations and effective after-sales service. This local presence enhances our ability to respond promptly to client needs.
3. Project three
With strong partnerships with franchisees and a dedicated 24/7 helpdesk team, we can guarantee quick installations and effective after-sales service. This local presence enhances our ability to respond promptly to client needs.